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How Should Associations Handle
Hoarders? Very Carefully.
By Janet Oulousian Aronson |
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A fire in a community association is always
upsetting and often destructive, but, it is hardly a rare occurrence
anymore. This one, however, made the national news. The fire, in an
Arizona condominium, started in a carport crammed with debris and then
spread to the owner’s equally cluttered residence. The owner survived,
but was burned severely, because debris covering virtually every
surface and stacked several feet high in every room, blocked her
escape.
The
elderly occupant of a Seattle, Washington community was less
fortunate; she died when a cigarette ignited a fire ignited the
papers, plastic bags and assorted trash covering the floors almost
floor to ceiling in some areas, in her unit.
These two incidents are
extreme, but they illustrate a problem with which many community
associations have to contend: Owners who “hoard” books, trash,
knick-knacks, furniture, scrap metal, animals, rotting food, and
everything in between. The problem is not only common (the term
“hoarding” will produce half-a-million hits on Google); it has also
been identified as a serious mental illness, afflicting the elderly,
primarily, but found in younger people as well. The victims are
usually isolated and suffering from a variety of other psychological
problems that produce the clinical definition of hoarding: Retaining
items of no value in quantities that interfere with their ability to
function.
More than a Mess
These are not just
teenagers with messy rooms; these are people whose messes impair their
own lives and, potentially, the lives of those around them. Writing on
an Internet discussion site, a condominium owner sought advice on
dealing with a hoarder whose residence contained “a solid layer of
trash – clothing, rotting food, books, old, broken knick-knacks and
papers [covers] the apartment, reaching six feet high in some places.
The owner has to squeeze through the door, climb the pile and crawl
around on hands and knees. The toilet is broken and the stove is
crammed with clothing and paper. If that thing is ever turned on, the
rest of us are toast.”
Many homeowner associations would doubtless recognize that scene,
along with this writer’s description of her association’s frustrating
and largely futile efforts to deal with the problem. For while
hoarding now has an official diagnosis, it does not have an easy
solution, as one California community association discovered when it
ended up on the losing end of a legal battle with an elderly hoarder
in its community.
The association in this 1998 case (Fountain Valley Chateau Blanc Home
Owners’ Association vs. Robert Cunningham) first claimed that the
debris in the owner’s residence constituted a fire hazard for the
community as a whole, but the local fire department disagreed. So the
board claimed the clutter violated the community’s nuisance provision
and ordered the owner to clean it up. Specifically, the letters from
the association’s attorney ordered the owner to discard his “outdated”
clothing, remove all papers, cardboard boxes from areas around his bed
and dresser,” but told him he could retain “standard” reading
material.
The owner, who also suffered from Hodgkin’s disease, sued the
association, claiming the order violated his privacy and exceeded the
board’s authority. An angry California Superior Court firmly took his
side. The association by-laws requiring owners to maintain their
residences in clean and sanitary condition “cannot reasonably be read
to allow the association to dictate the amount of clutter in which a
person chooses to live,” the court fumed, noting, “one man’s old piece
of junk is another man’s objet d’art. The association’s rather
high-handed attempt to micro-manage Cunningham’s personal housekeeping
— telling him how he could and could not use the interior rooms of his
own house — clearly crossed the line and was beyond the purview of any
legitimate interest it had in preventing undesirable external effects
or maintaining property values,” the court said.
Going too Far
The
court found “particularly galling the presumptuous attempt to lecture
Cunningham about getting rid of his ‘old’ clothes and the way he kept
his own bedroom, and the kind of reading material he could have. To
obtain some perspective here,” the court continued, “we have the
spectacle of a home owners’ association telling a senior citizen
suffering from Hodgkin’s disease, that, in effect, he could not read
in his own bed. If it is indeed true that a community association can
function as a second municipal government,” the court concluded, “then
we have a clear-cut case of a ‘nanny state – nanny in almost the
literal sense — going too far.”
This is a good illustration of what lawyers mean when they say, ‘Bad
facts make bad law.” It also underscores the need for homeowner
associations to proceed cautiously and prudently in dealing with
hoarding situations. Here are a few general guidelines:
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Start with the least
intrusive, least costly, and least heavy-handed measures and work up
from there. Try talking to the owner first and even offering some
volunteer help with the clean-up, if possible. This won’t usually
work with clinical hoarders, but it’s worth a try. Also try to get
family members involved, if possible. Often, relatives either aren’t
available or aren’t interested; but sometimes they are simply
unaware. |
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Contact the
Department of Health. If the clutter constitutes a potential health
code violation, the department may send an inspector, issue a
citation to the owner ordering a clean-up, and take further action
if the owner doesn’t comply. From the association’s perspective, it
is far better to have a third party handle the enforcement.
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See if other social
services agencies can help. The city of Seattle, WA has established
a multi-agency task force specifically to deal with acute hoarding
situations. Other communities may have developed similar
initiatives. |
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Enforce association
documents. The provisions most likely to come into play in hoarding
actions are those prohibiting “nuisances” and requiring owners to,
essentially, maintain clean and sanitary conditions in their
residences. But the board must have a tangible basis for acting.
That means the clutter in the owner’s property must be visible from
the exterior or from a neighboring residence, or it must pose a
potential danger to the health or safety of other residents. Noxious
odors or a rodent infestation that spreads to common areas or other
residences would qualify. A fire hazard, if you can persuade local
fire authorities that one exists, also would work. But as the
court’s diatribe in Chateau Blanc illustrates, an interior mess –
even a horrific mess – won’t necessarily justify the association’s
intervention. |
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Go to court. This is
likely to be the most expensive option and, absent evidence that the
hoarding situation poses an imminent threat, the most time-consuming
one. Courts are reluctant to intervene, making the outcome
uncertain; and the judicial process moves slowly, making a speedy
resolution unlikely. |
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Whatever actions the
board takes, try to remember that hoarding is an illness first and a
violation of the community’s rules second. Focusing on the owner’s
need for help as well as on the need to enforce the community’s
rules may produce a faster and more long-lasting solution to the
problem.
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